Para Transpo's new online booking and cancellation service is now available for public use. Please note that this is still in its trial phase so if you have feedback about the system, please email [email protected].
From OC Transpo:
OC Transpo invites all Para Transpo customers to test the new trip reservation and cancellation web forms on octranspo.com starting on Friday, February 21. The web forms will allow Para Transpo customers to reserve a next-day or statutory holiday trip, or to cancel a trip online. The web forms are accessible and mobile-friendly, and can be found in the Para Transpo section of octranspo.com.
As indicated in the November 2019 Transit Commission report and in previous communications to Council, the web form is being provided to customers as an interim way to book and cancel Para Transpo trips online until a full suite of online services is made available to customers starting at the end of 2020. We encourage all customers to test the new web forms, but we recognize that some customers will continue to use the phone lines based on their personal needs or preferences. To ensure access to trips remains equitable for all customers, all requests made on the phone and using the web form will be prioritized and actioned based on the time received.